About Us

Commercial Credit Services Group was incorporated to provide an alternative to large public companies, with the aim of being the leading client focused debt collections company in Australia and New Zealand.

We strive to offer the “Big’ company experience with personalised attention and service, backed up by “state of the art” technological platforms and processes.

All our clients are assigned a dedicated account manager who will guide them step by step through the credit collection process and keep them informed of the status and progress of the debt collection.

We are committed to developing long-term relationships with our clients. Understanding our customers allows us to provide a highly tailored and effective debt collection service to meet your needs and positively impact on your bottom line.

We believe we have a superior team comprising highly qualified and dedicated collections personnel and managerial team. All our senior management have had considerable experience in all aspects of debt collection:

Continuous improvement is an essential part of our service approach as we are dedicated to providing excellence in all we do. Commercial Credit Service's employees are well informed of legislative changes that affect our services and adhere to all regulations governing our organisations and client relationships. To achieve this high level of industry knowledge, Commercial Credit Services use internal training and source external training when appropriate. All Commercial Credit Service staff are continually trained in the Privacy Act and its Code of Conduct to ensure all activities undertaken are within the Act's guidelines.

Commercial Credit Services currently manage accounts from a diverse range of industries including medical, publishing and telecommunication companies as well as commercial accounts from a broad representation of key Australian and NZ industries and businesses.

Commercial Credit Services maintains strong relationships with industry associations namely:

• Australian Institute of Credit Management
• National Institute of Mercantile Agents
• Australian Collectors Association

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Vision Statement

"To be recognised by our clients as not only an important business partner, but as a valuable contributor to their business objectives."

Mission Statement

"We will achieve our vision by fostering enduring business relationships with our clients, fully understanding their collection needs and expectations whilst enabling and empowering our staff to exceed these expectations."

How We Differ

• Individual business managers to ensure customer satisfaction and personal attention
• In-house solicitors (link to: www.astonreidlawyers.com.au )
• Best-practice technological platforms and solutions
• Real-time on-line access
• Agreed work standards
• Continual commitment to staff development and improvement
• Management commitment to fostering long-term relationships
• In-house skip trace team